Delivery restrictions

Please note, we are unable to deliver to Post Office Boxes.

Please beware, for perishable products we only deliver to customers who live within a 50km radius of each state capital city in Australia excluding WA and NT. (please check the related section below)

Where living outside these areas please contact us at admin@deliss.com.au for a quote and delivery information.

For orders of non-perishable products only, we can ship anywhere in Australia.

We will use all reasonable efforts to deliver Products for accepted orders to the address specified on the delivery slip, on or before any estimated date, but we do not represent or warrant that we will do so. We do not accept liability, whether for direct, indirect or consequential loss or damage arising due to any delay in delivery of the products or any failure to deliver the products to You for whatever reason.

It is your responsibility to check the quantity, quality and description of the products delivered against the details on the delivery slip. If there is any difference in quantity, quality or description of the products delivered, you must notify us at admin@deliss.com.au within 48 hours from the time of delivery or collection by you (whichever is the later). If notice is not given within 48 hours, the Products actually delivered shall be deemed to be in accordance with the delivery slip and you shall not be entitled to make any claim or take any action in relation to any alleged deficiency or irregularity in the Products after that time.

Perishable Products

We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use a combination of polystyrene boxes combined with ice packs.

Orders containing perishables are shipped Monday, Tuesday and Wednesday to minimise the chance of orders being held over in transit over a weekend.

During extreme weather events we may suspend shipping perishables and you will be advised of the status of your order. Orders containing perishables will travel well for 48 hours.

All products

Depending on the nature of the products, we use either a courier service or Australia Post services but do not deliver perishable products to Western Australia or Northern Territory as freight takes too long which can result in damaged products upon delivery. (See “Perishable Products” section above)

Deliveries by courier must be signed for, so if it is possible please get your order delivered were someone will be able to sign for your shipment during business hours. In the event that the parcel cannot be delivered, a card will be left by the driver explaining how pickup can be arranged. Please note, that we cannot accept liability for, or process a claim on an order for a perishable product delivered where a signature cannot be obtained.

If you order on a Friday during the warmer months, we will sometimes delay shipping to the following Monday to ensure that your order does not get left in a warm warehouse over the weekend.

Shipping and handling Fee

Flat rate: $15

Delivery Estimates

Please be aware that given the freshness of our products, special delivery time may occur for some of them. Please check carefully the product description for specific delivery time.

Goods Damaged on Delivery

We will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours. Please note that if nobody is available to sign for delivery a card will be left allowing you to call our courier and arrange another delivery time or pickup from a local post office.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.