ABOUT THESE TERMS AND CONDITIONS

 

In these Terms and Conditions "we" and "us" mean Deliss Pty Ltd and "you" means you the customer.

 

AUSTRALIAN SALES ONLY

 

We only sell and ship Products within Australia. We will not make deliveries outside of Australia.

 

LEGAL CAPACITY TO TRANSACT

 

If you are under the age of eighteen (18) years you cannot place orders with www.deliss.com.au.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

Should www.deliss.com.au suffer any damage or other losses as a result of a transaction entered into by a minor, www.deliss.com.au reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with www.deliss.com.au.

 

DELIVERY

 

Delivery restrictions

Please note, we are unable to deliver to Post Office Boxes.

Please beware, for perishable products we only deliver to customers who live within a 50km radius of each state capital city in Australia excluding WA and NT. (please check the related section below)

Where living outside these areas please contact us at admin@deliss.com.au for a quote and delivery information.

For orders of non-perishable products only, we can ship anywhere in Australia.

We will use all reasonable efforts to deliver Products for accepted orders to the address specified on the delivery slip, on or before any estimated date, but we do not represent or warrant that we will do so. We do not accept liability, whether for direct, indirect or consequential loss or damage arising due to any delay in delivery of the products or any failure to deliver the products to You for whatever reason.

It is your responsibility to check the quantity, quality and description of the products delivered against the details on the delivery slip. If there is any difference in quantity, quality or description of the products delivered, you must notify us at admin@deliss.com.au within 48 hours from the time of delivery or collection by you (whichever is the later). If notice is not given within 48 hours, the Products actually delivered shall be deemed to be in accordance with the delivery slip and you shall not be entitled to make any claim or take any action in relation to any alleged deficiency or irregularity in the Products after that time.

Perishable Products

We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use a combination of polystyrene boxes combined with ice packs.

Orders containing perishables are shipped Monday, Tuesday and Wednesday to minimise the chance of orders being held over in transit over a weekend.

During extreme weather events we may suspend shipping perishables and you will be advised of the status of your order. Orders containing perishables will travel well for 48 hours.

All products

Depending on the nature of the products, we use either a courier service or Australia Post services but do not deliver perishable products to Western Australia or Northern Territory as freight takes too long which can result in damaged products upon delivery. (See “Perishable Products” section above)

Deliveries by courier must be signed for, so if it is possible please get your order delivered were someone will be able to sign for your shipment during business hours. In the event that the parcel cannot be delivered, a card will be left by the driver explaining how pickup can be arranged. Please note, that we cannot accept liability for, or process a claim on an order for a perishable product delivered where a signature cannot be obtained.

If you order on a Friday during the warmer months, we will sometimes delay shipping to the following Monday to ensure that your order does not get left in a warm warehouse over the weekend.

Shipping and handling Fee

Flat rate: $15

Delivery Estimates

Please be aware that given the freshness of our products, special delivery time may occur for some of them. Please check carefully the product description for specific delivery time.

Goods Damaged on Delivery

We will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours. Please note that if nobody is available to sign for delivery a card will be left allowing you to call our courier and arrange another delivery time or pickup from a local post office.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

 

 

Returns and Refunds

 

We cannot exchange or refund goods due to the perishable nature of our range of products, so please order carefully.

 

We can only refund your order if it has not yet been shipped, once your order has left our warehouse we can no longer refund your order. Please note that almost all orders ship same day, so let our customer service know as soon as you are able if you wish to cancel your order.

 

 

Payment Options

 

We accept payment made by credit card (see below), Paypal, Cheque, Money order, and E.F.T (Electronic Fund Transfer).

Credit Card

Purchasing online with your credit card is the simplest and most convenient way of shopping. For the best protection of your payment details, we process credit card payment through PAYPAL which accepts most major credit cards: VISA & MasterCard.

YOU DO NOT NEED A PAYPAL ACCOUNT to pay by credit card using PAYPAL service.

 

We do not accept cash payment

 

Privacy policy

 

By using Deliss web site, you consent to the collection and use of your information as outlined in this policy. The personal information we collect is necessary for our key activities of providing an on-line shopping

 

We respect your privacy and will not wilfully disclose any personal information regarding you without first obtaining your permission, unless required by law. We have set out below our information gathering and usage practices of personal and non-personal information we collect when you visit our site.

 

Disclosing Your Information

 

Third party companies and individuals have been engaged to perform functions on behalf of Deliss. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, but all information will only be used to perform their appropriate functions and not for other usage.

Deliss will pass on any information relating to suspected fraudulent activity to appropriate authorities.

 

 

Product Information

Prices of goods and services and delivery and other charges displayed on the deliss.com.au website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. Some products on deliss.com.au may not be immediately available for dispatch, due to circumstances beyond our control.

However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will contact you accordingly.

 

Placing and Accepting Orders

 

Orders will not be dispatched until payment in full has been received and deliss.com.au is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, deliss.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”).

We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

 

Cancellation by Us

 

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

 

Cancellation by You

 

If you need to cancel an order, please contact us immediately at admin@deliss.com.au.

Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.
Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

 

Risk and title

 

Ownership of the Products shall remain with us and we reserve the right to dispose of the Products until such time as payment in full is made for all amounts owing by You to us. The risk in the Products purchased will, unless otherwise agreed by us in writing, pass to You upon delivery to a carrier commissioned by us to deliver the Products.

 

Disclaimer

 

Deliss provides this web site, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.

Deliss will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this web site at any time and provides no warranty of any kind.