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Delivery

  • AUSTRALIA WIDE EXPRESS SHIPPING: Only $18 Flat Fee
  • BRISBANE WAREHOUSE PICK UP: FREE
  • FREE DELIVERY to BRISBANE METRO (Minimum order $60)
  • BRISBANE METRO (Order under $60): $10 Flat Fee
  • BRISBANE OUTER SUBURBS: $10 Flat Fee
  • GOLD COAST, SUNSHINE COAST, TOOWOOMBA: $10 Flat fee

More details below:

 

  • CLICK & COLLECT (Brisbane Warehouse Pick Up, On appointment only): FREE

SORRY, NO WALK IN: This is not a shop but a storage and preparation facility.

You must order online. We'll get in touch with you to let you know from when your order is ready for pick up with some days and times available to pick it up.

If you don't get the Click and Collect option on the shipping page with your own address please just put our address as a shipping address:
2/28 Boyland Avenue, Coopers Plains, QLD, 4108

Cut off time: Thursday 11am AEST (for Pick up same week on Friday)

If ordered after this time, we'll do our best but we can't guarantee your order will be available for pick up on Friday sorry.

Pick up address: 2/28 Boyland Avenue, Coopers Plains, QLD, 4108

 

  • BRISBANE METRO: (Deliver Wednesday to Friday)

Handling and delivery Fee: FREE (minimum order $60)

Cut off time for same week delivery: Thursday 11am AEST

POSTCODES included in this rate: 4000...4018, 4023...4024, 4026...4182

Brisbane POSTCODES not included in this rate: 4019/4020/4021/4022/4025/4183/4184

We will email you a delivery notice the day before delivery with a time-frame for delivery.

If your premise will be unattended during business hours, a work address for delivery may be more suitable.

Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.

To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)

 

  • BRISBANE Reduced Shipping: Handling and delivery Fee: $10

- BRISBANE METRO Order under $60: (Deliver Wednesday to Friday)

Handling and delivery Fee: $10

POSTCODES included in this rate: 4000...4018, 4023...4024, 4026...4182

Cut off time for same week delivery: Thursday 11am AEST

We will email you a delivery notice the day before delivery with a timeframe for delivery.

If your premise will be unattended during business hours, a work address for delivery may be more suitable.

Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.

To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)

 

- BRISBANE OUTER SUBURBS all orders, no minimum (Ship Monday to Thursday)

Handling and delivery Fee: $10

POSTCODES included in this rate: 4019/4020/4021/4022:

We will email you a shipping notice with tracking number on the day your order is shipped.

Cut off time for same week shipping: Thursday 8am AEST

Brisbane POSTCODES not included in this rate: 4025/4184/4185 (See Australia Wide rates for this suburbs)


  • GOLD COAST, SUNSHINE COAST, TOOWOOMBA: (Ship Monday to Thursday)

Handling and delivery Fee: $10

Cut off time for same week shipping: Thursday 8am AEST

We will email you a shipping notice with tracking number on the day your order is shipped.

 

  •  AUSTRALIA WIDE and Brisbane POSTCODES 4025/4184/4185: (Ship on Mondays and Tuesdays)

Handling and delivery Fee: $18

Cut off time for same week shipping: Tuesday 11am AEST

We will email you a shipping notice with tracking number on the day your order is shipped.

All orders are shipped with an Authorisation To Leave (ATL) your parcel in a safe place.

 

Orders with Cheese and/or Foie Gras are shipped in foam boxes with ice pack. Depending on your location, most orders will be received within 24 or 48 hours of dispatch.

When receiving your package, it is not uncommon to find that the ice pack have melted and the box temperature is higher than your fridge temperature. Cheese, saucisson may be smelly, Pates and Rillettes fat might have melt, it is fine they are able to withstand higher temperature for a period of time.

Please place your products in the fridge as soon as possible to stop the ripening process and open the cryovac bags for your saucisson.

 

Goods Damaged on Delivery

We will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours.

Please note that if nobody is available to sign for delivery and the parcel can not be left in a secure place, a card will be left allowing you to call our courier or Australia post to arrange another delivery time or pickup from a local depot/post office.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.