Delivery


Please note, we are unable to deliver to Post Office Boxes.

FREE DELIVERY to BRISBANE (Minimum order $60)

GOLD COAST, BRISBANE (under $60) and BRISBANE OUTER SUBURBS: $8

REST OF AUSTRALIA: $15 (No Cheese)

REST OF AUSTRALIA: $25 (Order including Cheese up to 3kg)

REST OF AUSTRALIA: $40 (Order including Cheese over 3kg)

 

BRISBANE METRO: (Deliver Wednesday to Friday)

Handling and delivery Fee: FREE (minimum order $60)

Cut off time: Thursday 11am AEST

POSTCODES included in this rate: 4000...4018, 4023...4024, 4026...4182

Brisbane POSTCODES not included in this rate: 4019/4020/4021/4022/4025/4183/4184

We will email you a delivery notice the day before delivery with a time-frame for delivery.

If your premise will be unattended during business hours, a work address for delivery may be more suitable.

Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.

To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)

 

BRISBANE Reduced Shipping:

Handling and delivery Fee: $8

- BRISBANE METRO Order under $60: (Deliver Wednesday to Friday)

Cut off time: Thursday 11am AEST

- BRISBANE OUTER SUBURBS all orders (Ship Monday to Wednesday)

Cut off time: Wednesday 11am AEST

POSTCODES included in this rate: 4000...4024, 4026...4182

Brisbane POSTCODES not included in this rate: 4025/4184/4185

We will email you a delivery notice (Brisbane) the day before delivery with a timeframe for delivery.

If your premise will be unattended during business hours, a work address for delivery may be more suitable.

Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.

To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)

 

GOLD COAST: (Ship Monday to Wednesday)

Handling and delivery Fee: $8

Cut off time: Wednesday 11am AEST

We will email you a shipping notice (Gold Coast) with tracking number on the day your order is shipped.

If your premise will be unattended during business hours, a work address for delivery may be more suitable.

Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.

To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)

 

REST OF AUSTRALIA and Brisbane POSTCODES 4025/4184/4185: (Ship on Mondays and Tuesdays)

Cut off time: Tuesday 11am AEST

Rest of Australia: $15 (No Cheese)

Rest of Australia: $25 (Order including Cheese and/or Foie Gras up to 3kg)

Rest of Australia: $40 (Order including Cheese and/or Foie Gras over 3kg)

We will email you a shipping notice with tracking number on the day your order is shipped.

Orders with Cheese and/or Foie Gras are shipped in foam boxes with ice pack. Depending on your location, most orders will be received within 24 or 48 hours of dispatch.

When receiving your package, it is not uncommon to find that the ice pack have melted and the box temperature is higher than your fridge temperature. Cheese, saucisson may be smelly, Pates and Rillettes fat might have melt, it is fine they are able to withstand higher temperature for a period of time.

Please place your products in the fridge as soon as possible to stop the ripening process and open the cryovac bags for your saucisson.

Goods Damaged on Delivery

We will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours.

Please note that if nobody is available to sign for delivery and the parcel can not be left in a secure place, a card will be left allowing you to call our courier or Australia post to arrange another delivery time or pickup from a local depot/post office.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.