- AUSTRALIA WIDE EXPRESS SHIPPING: Only $18 Flat Fee
- FREE DELIVERY to BRISBANE METRO (Minimum order $60)
- BRISBANE METRO (Order under $60): $10 Flat Fee
- BRISBANE OUTER SUBURBS: $10 Flat Fee
- GOLD COAST, SUNSHINE COAST, IPSWICH, TOOWOOMBA: $10 Flat fee
More details below:
- BRISBANE METRO: (Deliver Wednesday to Friday)
PLEASE NOTE: To keep our Free delivery threshold as low as possible we deliver per area and not on a first in first out basis.
Handling and delivery Fee: FREE (minimum order $60)
Cut off time for same week delivery: Thursday 11am AEST
POSTCODES included in this rate: 4000...4016, 4018, 4023...4024, 4026...4069, 4071...4123, 4127, 4139...4182
Brisbane POSTCODES not included in this rate: 4017/4019/4020/4021/4022/4025/4070/4124/4125/4128...4138/4183/4184/4185
We will email you a delivery notice the day before delivery with a time-frame for delivery.
If your premise will be unattended during business hours, a work address for delivery may be more suitable.
Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.
To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)
- BRISBANE Reduced Shipping: Handling and delivery Fee: $10
- BRISBANE METRO Order under $60: (Deliver Wednesday to Friday)
Handling and delivery Fee: $10
POSTCODES included in this rate: 4000...4016, 4018, 4023...4024, 4026...4069, 4071...4182
Cut off time for same week delivery: Thursday 11am AEST
We will email you a delivery notice the day before delivery with a timeframe for delivery.
If your premise will be unattended during business hours, a work address for delivery may be more suitable.
Would you rather have your order delivered to your place anyway, please leave an Esky with some ice pack as some of our products need to be kept under 25 degrees Celsius.
To keep as low as possible our handling and delivery cost, your order will be packed in the same way as if you would come to see us at the markets (Paper bags)
- BRISBANE OUTER SUBURBS all orders, no minimum (Ship Monday to Thursday)
Handling and delivery Fee: $10
POSTCODES included in this rate: 4017/4019/4020/4021/4022/4070/4124/4125/4128...4132:
We will email you a shipping notice with tracking number on the day your order is shipped.
Cut off time for same week shipping: Wednesday 11am AEST
Brisbane POSTCODES not included in this rate: 4025/4183/4184/4185 (See Australia Wide rates for these suburbs)
- GOLD COAST, SUNSHINE COAST, IPSWICH, TOOWOOMBA: (Ship Monday to Thursday)
Handling and delivery Fee: $10
Cut off time for same week shipping: Wednesday 11am AEST
We will email you a shipping notice with tracking number on the day your order is shipped.
Following postcodes and suburbs are not serviced by our local delivery partner and are charged our flat $18 Australia Wide Fee:
- 4512/4514/4515/4516/4520/4550/4568/4569/4571/4574/4580/4581
- Bahrs Scrub, Chatsworth, Clear Mountain, Cooloolabin, Cryna, Moorina, Stockleigh, Veresdale Scrub, Witta.
- AUSTRALIA WIDE (Ship on Mondays and Tuesdays)
Handling and delivery Fee: $18
Please note: ALL PO BOX addresses and following postcodes and/or suburbs are not serviced by our local delivery partner and are charged our flat $18 Australia Wide Fee:
- 4025/4183/4184/4185/4309/4512/4514/4515/4516/4520/4550/4568/4569/4571/4574/4580/4581/4309
- Bahrs Scrub, Chatsworth, Clear Mountain, Cooloolabin, Cryna, Moorina, Stockleigh, Veresdale Scrub, Witta.
Cut off time for same week shipping: Tuesday 11am AEST
We will email you a shipping notice with tracking number on the day your order is shipped.
All orders are shipped with an Authorisation To Leave (ATL) your parcel in a safe place.
Orders are either delivered by ourselves (Brisbane Metro) or shipped using insulated packaging and ice packs that will protect your order during transit time. Depending on your location, most orders will be received within 24 to 72h of dispatch.When receiving your package, it is not uncommon to find that the ice pack have melted and the box temperature is higher than your fridge temperature. Cheese, saucisson may be smelly, Pates and Rillettes fat might have melt, it is fine they are able to withstand higher temperature for a period of time.
Please place your products in the fridge as soon as possible to stop the ripening process and open the cryovac bags for your saucisson.
Goods Damaged on Delivery
We will replace, refund any products that have reached you in an unacceptable condition. Please contact us immediately and supply detailed photos of the issue.
However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours.
Please note that if nobody is available to sign for delivery and the parcel can not be left in a secure place, a card, an email or a text message will be left allowing you to call our courier or Australia post to arrange another delivery time or pickup from a local depot/post office.
Disclaimer
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.
AMENDING/CANCELLING YOUR ORDER:
We can only cancel your order if it has not yet been shipped, once your order has left our warehouse we can no longer cancel and refund your order.
So let our customer service know as soon as possible if you wish to amend/cancel your order via our contact form.